Frequently Asked Questions
Everything you need to know about our award-winning Berlin-designed timepieces and sustainable accessories.
What makes Lilienthal Berlin watches unique?
Our watches are designed in Berlin and represent the city's unique lifestyle. We focus on award-winning design, high-quality materials like surgical-grade stainless steel, and movements from renowned manufacturers like Ronda and Sellita.
How long does shipping take and what are the costs?
We offer free shipping on orders over a certain value. Within Germany, delivery usually takes 1-3 business days. International shipping times vary by destination, typically ranging from 5-10 business days.
What is your return policy?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition for a full refund or exchange.
Are the watches water-resistant?
Yes, all our watches are water-resistant to at least 5 ATM. This means they are protected against splashes and rain, but we recommend removing them before swimming or diving to preserve the leather straps.
Which payment methods do you accept?
We accept a wide range of secure payment options including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna for 'pay later' options.
Do your watches come with a warranty?
Every Lilienthal Berlin watch comes with a 24-month warranty from the date of purchase. This covers any manufacturing defects in the movement, case, or crystal.